Jarambo Insurance Agency
Insurance Agencies Ltd. — assuring satisfaction. We offer more than claims handling.
Who we are
More than claims handling
We represent various insurance companies in Kenya, advise on insurance policies for your personal and professional needs, and facilitate International Life Insurance and Investments — all backed by personal claims support.
Important
For All Claims
- Take full details of the nature of loss.
- Take photographs.
- Take contacts of witnesses.
- Draw diagrams to explain.
- Open a file and keep all related documents in one place.
- More details ease settlement.
- Fill in a claim form.
- Fill in a police abstract form.
Claims Guide
By Class of Insurance
Motor Accident
- Take details of the location and cause of the accident.
- Notify us immediately. NEVER admit liability to third parties.
- Take details of the third party and their insurers.
- Obtain a repair estimate; don't authorise repairs without insurer consent.
- Send us the completed claim form, original police abstract, logbook copy and driver's licence copy.
- Obtain an inspection report in case of injuries.
Motor Windscreen Claim
- Replace the damaged windscreen.
- Send us the original replacement receipt with ETR, copy of logbook and driver's licence.
Domestic Package
- Report to the police station.
- Take immediate action to minimise the loss.
- Notify us as soon as possible.
- Send us the completed claim form and a repair estimate where applicable.
Group Personal Accident
- Notify us of the injury immediately.
- Submit the completed claim form, medical bills and 3 months of payslips prior to injury.
Burglary
- Ascertain the amount lost and notify us quickly.
- Make an official police report and forward us the abstract.
- Send us the claim form, an inventory of stolen items and any repair quotation.
Fidelity Guarantee
- Notify us immediately on suspicion of employee fraud or dishonesty.
- Notify the police; withhold any monies due to the suspect.
- Submit the claim form, reference letters, police abstract, termination letter, suspect ID and appointment letter.
Machinery Breakdown
- Advise us immediately.
- Send the completed claim form with a detailed estimate.
- Obtain an Engineer's report.
Marine
- Comply with the cargo inspection clause (CSU) of the Marine Policy.
- Forward Bill of Lading, invoice(s), packing list, MPRO, consignment notes, survey reports, third-party correspondence and import entry.
Money
- Report the loss to the nearest police station.
- Ascertain the amount and advise us as soon as possible.
- Send the claim form and supporting documents (e.g. 3 months of bank statements, sales invoices).
Fire & Consequential Loss
- Notify us immediately. Don't start repairs without insurer authority.
- Send us the claim form, repair/replacement estimates and a costing breakdown.
All Risks
- Notify us immediately.
- Send the claim form with purchase/replacement receipts and any relevant accessories.
Work Injury Benefits Act (WIBA)
- Report fatal claims within 24 hrs and non-fatal within 7 days.
- Complete Labour Form DOSH Part 1 and have DOSH Part II completed by the attending doctor.
- Submit forms to Labour Office for assessment (WIBA 4) and return to us.
- Provide written statements from claimant, eyewitness and supervisor.
Life Insurance
- Report the matter to us immediately.
- Submit the claim form with original death certificate, burial permit, deceased's ID copy and any other supporting documents.
Medical Insurance
- Inpatient, outpatient, dental, optical, critical illness and group excess-of-loss cover available.
- Submit the claim form with original receipts, doctor's prescription, lab requests and supporting documents.